Report Wrong Actions

Remember your rights when you or another Highmark Health Options member is in the care of a paid caregiver.

Tell us right away if you think a caregiver has done something wrong, such as:

Caused a severe injury. This includes a broken bone, deep cut, or serious burn.
Denied a member’s basic needs. This includes food, medicine, personal care items, and supervision.
Forced or tricked a member into sexual activity.
Injured a member or caused emotional distress.
Stolen a member’s money or medicine.
Used a member’s checkbook, debit card, or credit card without permission.
Was unprofessional. This includes yelling at a member or refusing to do their job.