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Accessibility Statement

If you are an individual with a disability who needs help to access our services, call Member Services at 1-833-957-0020 (TTY: 711), Monday–Friday, 8 a.m.–5 p.m. 

If you cannot see or read this website, your Member Handbook, letters, and other written material that Highmark Health Options shares with you, we can communicate with you in a different way, including large print, audio, electronically, or in Braille. We can also give you information in a different language. These services are free.To find out more about these services:

•   Call Member Services at 1-833-957-0020 (TTY: 711), Monday–Friday, 8 a.m.–5 p.m.
•   Para asistencia en español llame al 1-833-957-0020.
•   For language translation services at no cost, call 1-833-957-0020.

Website Accessibility

Highmark Health Options is committed to providing an inclusive and accessible website. We strive to implement, maintain, and improve the accessibility of our digital experience by following accessibility standards and guidelines. We know that accessibility is an ongoing process, and that standards and guidelines are subject to change.

As part of our commitment to inclusivity, we strive to ensure that our products conform to the World Wide Web Consortium’s Web Content Accessibility Guidelines (W3C WCAG) Version 2.1 Level AA requirements to the maximum extent possible. These guidelines explain how to make web content more accessible for people with disabilities. We also conduct WCAG 2.1 AA audits and provide ongoing accessibility support to internal stakeholders who support and publish to the website.

We continue to look for solutions to increase the accessibility of our website. If you experience any difficulty accessing our website, visit our contact page and fill out the online form or get our phone number and mailing address.

Accessibility Tips

How to zoom in on your screen

Some people like to zoom into the screen or web browser in order to see things better. Here are a few ways to do this, depending on your setup:

  • In Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the “Magnifier” application under “Accessories.”
  • On a Mac, go to “System Preferences,” open “Universal Access” and select the “Seeing” tab. Check the box under “Zoom” to “On.”
  • On your Apple device, tap “Settings,” then “General,” then “Accessibility.” Tap the “Zoom” button and toggle it “On.”

How to change the colors or fonts on a page

Some people like to change colors or fonts to see words more clearly. Most web browsers have options to do this:

  • In Internet Explorer, go to “Tools,” then “Internet Options,” on to “General.” From here, select “Colors, Fonts, or Accessibility.”
  • In Mozilla Firefox, choose “Options,” then “Content,” then finally “Fonts & Colors.”
  • In Safari, select “Preferences,” “Appearance” tab, and then hit the “Select…” button next to the font fields.
  • In Chrome, go to “Preferences,” activate the “Show advanced settings” link, go to the “Web content” heading and change the “Font size,” “Customize fonts” in other ways, or set default “Page zoom.”

We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.

How to find and use a screen reader

Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content.

There are free options available including NVDA for Windows and VoiceOver for Mac. We recommend JAWS for Windows and Mac users. You can use this with your favorite web browser.

Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.

How to use accessibility tools on mobile

There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. Let’s have a look at a few of those tools:

VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in.

To turn on VoiceOver, go to “Settings,” then “General,” to “Accessibility,” and then turn “VoiceOver” on.

You can set the “Accessibility Shortcut” to “VoiceOver” from the “Accessibility” page in order to triple-click the “Home” button to toggle VoiceOver on and off. TalkBack has a similar feature.

“Zoom,” “Magnifier,” “Invert Colors,” “Color Filters,” and “Reduce White Point” are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut."