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  1. For Members
  2. Know the Best Place to Go for Care
  1. Home
  2. For Members
  3. Know the Best Place to Go for Care

Need help when you’re sick or injured?
Here’s where you can get care.

Illustration of a stethoscope

Primary Care Doctor

Visit during regular office hours for:
  • Checkups, ongoing care, and medicine refills
  • Flu shots and other vaccines
  • Back pain
  • Cold and flu-like symptoms
  • Headaches, migraines
  • Minor burns and rashes
  • Nausea, vomiting, diarrhea
  • Sore throat
  • Sprains, strains
  • STI, urinary tract infection
  • Shortness of breath
Illustration of a box of tissues

Urgent Care

Visit outside your doctor’s office hours for:
  • Most conditions listed for primary care
  • Allergic reaction
  • Broken bone with no broken skin
  • Cuts needing stitches
Illustration of a doctor speaking through a tablet screen

Online Doctor Visits

Use 24/7 online doctor visits for:
  • Most conditions listed for primary care
  • Appointments for therapy and psychiatry

Ask your doctor or therapist if an online doctor visit is available through their office.

Illustration of an emergency beacon

Emergency Room or 911

Get care right away for:
  • Broken bone out of place
  • Chest pain
  • Difficulty speaking
  • Eye injury
  • Head injury or unconscious
  • Overdose or poisoning
  • Shortness of breath
  • Weakness on one side (face or limbs)

Remember, no referral is needed to get emergency medical care.

Illustration of a handheld telephone

Ask a nurse about the kind of care you need.

Call the 24-hour Nurse Line at 1-833-957-0020 (TTY: 711).
If you’re having a medical emergency, call 911.
If you're having a mental health emergency, call 988.