Highmark Health Options complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender, gender identity or expression, or sexual orientation. Highmark Health Options does not exclude people or treat them differently because of their race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender, gender identity or expression, or sexual orientation.
If you believe that Highmark Health Options has failed to provide these services or discriminated against you in another way because of your race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex, gender, gender identity or expression, or sexual orientation, you can file a complaint with Highmark Health Options or the WV Human Rights Commission by mail, phone, or fax.
Highmark Health Options Attn: Appeals and Grievances P.O. Box 1709 Parkersburg, WV 26102 1-833-957-0020 (TTY: 711) Fax: 1-833-547-2022
WV Human Rights Commission 1321 Plaza East, Room 108A Charleston, WV 25301 304-558-2616 Fax: 304-558-0085 hho.fyi/wv-hrc
If you need help filing a complaint, Highmark Health Options and the WV Human Rights Commission are available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights online at ocrportal.hhs.gov, and by mail, phone, or email:
U.S. Department of Health and Human Services 200 Independence Avenue SW HHH Building Room 509F Washington, DC 20201 1-800-368-1019 (TTY: 1-800-537-7697) OCRMail@hhs.gov
Download a printable version of the complaint form.
